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Did You Know Table Header Image


Proudly sponsors VA's Rehabilitation Events.




Sells recyclable bags, reusable coffee mugs, and uses paper coffee cups and deli bags.


Supports VA Fisher Houses.



Offers a "Keep It New" Warranty Program on select products.
















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Conducting Business with VCS

Veteran Canteen Service (VCS) purchases retail merchandise both nationally and locally for its 172+ retail stores through a shared procurement system designed to meet a very diverse customer base.

New merchandise selections and potential new vendors are reviewed semi-annually in Merchandise Committee meetings. Nationally approved items are placed in our ordering system and are available to each Retail Store for ordering. Our system offers a personalized and Veteran centric selection process, allowing regional and local needs of our customers to be serviced.

We annually market 30 national sale events which are coordinated by our Retail Operations Division in St. Louis, Missouri. These advertised events focus on compelling value and current in-demand merchandise, especially with National Brands.

VCS does not have warehousing facilities. Shipments ordered, therefore, are to be shipped directly from the manufacturer to the ordering canteen. . EDI compliance for transmission of purchase orders and invoices is mandatory to do business with the VCS.

Vendors wishing to do business with VCS may make direct contact with the VCS Buyers in the Central Office.




VCS BUYERS / CATEGORIES OF RESPONSIBILITY:
Mark Thomas
Electronics, TVs/MP3/Audio/Video, Computers, Software, Photo/Optical, As Seen On TV, Sporting Goods
Mark.Thomas3@va.gov
Caryn Gottlieb
HBC (Health & Beauty Care), OTC (Over the Counter), Fragrances/Colognes, Home Giftware, Jewelry/Watches, Home Cleaning Supplies, Wall Clocks, Pets
Caryn.Gottlieb@va.gov
Jerry Malone
Candy/Food, Beverage/Snacks, Stationary, Greeting Cards, , Small Electrics, Luggage, Domestics, Hardware, Military Giftware
Jerry.Malone@va.gov


Karolyn Childress
Military Apparel, Men's Sportswear, Men's Bottoms, Menís Furnishings, Menís Suits, Men's Accessories, Men's Sleepwear, Men's Footwear, Men's Outerwear & Toys
KarolynAnn.Childress@va.gov
Elizabeth Cronin
Ladies Sportswear (Missy & Womenís), Menís & Ladies Active Wear, Ladies Intimates/Hosiery, Ladies Sleepwear, Ladies Handbags/Wallets, Ladies Footwear, Ladies Outerwear
Elizabeth.Cronin@va.gov



General Conditions for Doing Business with VCS
  1. Vendor's discount period will run from the date of invoice.
  2. Merchandise rejected because it was not in conformity with sample or specification will be returned at vendor's expense.
  3. The VCS will not accept any merchandise that is made in Myanmar.
  4. Vendor agrees to indemnify, save harmless, and defend buyer, its outlets and customers, from any liability claimed or established for violations or infringement of any patent or trade mark right asserted by any third party with respect to goods hereby ordered or any part thereof.
  5. Acceptance of this order constitutes a guaranty that the vendor has complied or will comply with all applicable State and Federal laws and regulations.
  6. In accepting any order in excess of $1,000,000.00 vendor agrees to comply with Executive Order No. 11246, together with rules, regulations and relevant orders of the Secretary of Labor formulated to administer said order, which prohibits discrimination against any employee or applicant because of race, color, religion, sex or national origin.  Pertinent provisions of Executive Order No. 11246 are fully outlined in the "Equal Opportunity Clause for Government Contracts," which, as an attachment in the case of an order in excess of $1,000,000.00 shall be considered an integral part of the purchase order.
  7. The VCS will not be liable for the payment of any bills unless covered by a purchase order signed by an authorized VCS representative for merchandise or property which the vendor is authorized to furnish the Veterans Canteen Service.
  8. Except as otherwise provided in this agreement, any dispute concerning a question of fact arising under this agreement which is not disposed of by agreement shall be decided by the Contracting Officer, who shall reduce the decision to writing and mail or otherwise furnish a copy thereof to the contractor. The decision of the Contracting Officer shall be final and conclusive unless within 90 days from the date of receipt of such copy, the contractor mails or otherwise furnishes to the Veterans Affairs Board of Contract Appeals (VABCA) (09), 810 Vermont Avenue, NW, Washington, DC 20420, a written appeal addressed to the Director, Veterans Canteen Service. A copy, thereof, shall be furnished to the Contracting Officer from whose decision the appeal is taken. The notice shall indicate that an appeal is intended, shall reference this decision, and identify the vending contract. For appeals under the disputed clause you may, solely at your election, proceed under the VABCA small claims procedures for claims $10,000 or less of other accelerated procedures for claims $5,000 or less. In lieu of appealing to the Department of Veterans Affairs Board of Contract Appeals, you may bring an action directly in the U.S. Claims Court within twelve (12) months of the date you received this decision. In connection with any appeal proceeding under this clause, the contractor shall be afforded an opportunity to be heard and to offer evidence in support of its appeal. Pending final decision of a dispute hereunder, the contractor shall proceed diligently with the performance of the agreement and in accordance with the Contracting Officer's decision.
  9. No member of or delegate to Congress, or resident commissioner, shall be admitted to any share or part of this order or to any benefit that may arise there from; but this provision shall not be construed to extend to this order if made with a corporation for its general benefit.
  10. The vendor warrants that no person or selling agency has been employed or retained to solicit or secure this order upon an agreement or understanding for commission, percentage, brokerage, or contingent fee, excepting bon-a-fide employees or bon-a-fide established commercial or selling agencies maintained by the vendor for the purpose of securing business.  For breach or violation of this warranty the Veterans Canteen Service shall have the right to annul this order without liability or in its discretion to deduct from the invoice price or consideration of the full amount of such commission, percentage, brokerage, or contingent fee.

Contact Information:

Department of Veterans Affairs
Veterans Canteen Service Central Office  
Retail Operations (RO)
#1 Jefferson Barracks Road
Building 25, Room 113
St. Louis, MO  63125-4194
Carey Filer
Chief Merchandising Officer
Director, Retail Operations
Carey.Filer@va.gov
Email:  vcscanteen.com@med.va.gov
Phone:  (314) 845-1200
FAX:  (314) 845-1202
Lori Lee
Assistant Merchandising Officer
Lori.Lee@va.gov