Customer Service Pledge
Quality of Life Programs
Retail Promotions &
Store Grand Openings
Mobile Food Unit
VA VCS Online
Tour Our Stores
Voluntary Service Promo
U.S. Election Assistance
OUR PLEDGE -- To provide service and value at the highest levels influencing our customers to make VCS their first choice for shopping and dining. We pledge to always:
first impressions count. We never get a second chance to make a good first impression. To our customer, the associate is VCS.
courteous, friendly, service-oriented. Customers expect to be treated as individuals desiring personalized service by enthusiastic associates personally committed to their total satisfaction.
customers quickly and pleasantly. We will approach and engage customers immediately attempting to determine or define their needs.
responsive to customers’ inquiries/questions. We will be responsive to our customers’ concerns and make all attempts to satisfy their needs.
responsibility and maintain high standards. Each associate
takes personal responsibility for the quality of service that our
patiently and find workable solutions. Listening is a
courtesy; it helps associates understand customers’ concerns and
a proud, caring professional. Associates will take pride in the quality of their work and are professionals who care about doing more than just what is expected.
the customer for their business. VCS customers have many shopping alternatives. Expressing our appreciation for their business will enhance a return visit VCS again and again.
service..."above customers’ expectations". Focusing on the principles embedded in our mission vision statements, VCS will strive to retain an active customer base by exceeding customer expectations.